I told you about one month ago in BlueAnt Z9i Bluetooth Headset about my purchase of the BlueAnt Z9i. This unit had rave reviews. My comments were more restrained. However, my experience, both then and in the weeks following, has been mostly positive.
My BlueAnt Z9i Bluetooth Headset post, unlike most of my posts, received a blizzard of comments, mostly negative. For example, Ileana, C. Scott and Raj are frustrated by repeated disconnects, whereas MrsDotOne and PME are slowly being driven mad by incessant beeping. The comments also discuss the long-promised but thus far non-existent firmware upgrade.
What is going on? Are the reviewers shills who are “paid off” by the device vendor? I don’t think so. Their credibility is vital to the continued success of their website. Does Mobile Barbarian attract kooks and crackpots who like to whine and complain? Nonsense! Our readers simply are sophisticated users who are frustrated by a device not quite ready for prime time compounded by poor support, an all too common scenario nowadays.
My speculation: The reviewers likely are not testing the Z9i the same amount of time as are our readers, who actually are using the Z9i in real life. Further, the reviewers likely are not testing the Z9i with the variety of phones that our readers collectively are. As the comments reflect, the Z9i seems to work better on some phones than others.
The solution of course is not for the user to buy another phone, but for BlueAnt to fix the Z9i. I hope the upcoming firmware upgrade solves the many reported problems. Perhaps the slippage in the firmware upgrade release date is because new problems keep being reported? Stay tuned.