When Media Cards go bad


No, the SD card in my Blackberry Storm hasn’t turned to a life of crime. Rather, when I tried to access my memory card, I saw the unwelcome message: “Media card has been inserted that contains errors. To correct the errors please use a disk error checking utility on a computer.” OMG. My media card contains priceless files like my dog-barking and donkey-braying ringtones. What to do?

As with most computer hardware problems, DON’T PANIC!!! OK, I’ll calm down. Don’t panic. Instead, Google search. But be careful. Google just reports hits, not necessarily good ideas. Indeed, some concerned formatting the media card. Bad idea, as I would loose my priceless dog-barking and donkey-braying ringtones.

Instead, I just followed the advice in the error message to “use a disk error checking utility on a computer.” I turned on mass storage mode on my Blackberry. That enables my computer, when connected to the Storm via a micro-USB cable, to see the media card as a drive. I then followed these steps:

-Open My Computer
-Select the drive associated with the media card. 
-Right-click the drive, and choose Properties from the shortcut menu.
-Choose the Tools tab
-Under Error-checking, click Check Now.
-Under Check disk options, select both Automatically fix file system errors and the -Scan for and attempt recovery
-Choose the Start button

When the process finished, nothing was indicated as fixed. That’s OK. I then used Safely Remove Hardware to un-mount the Storm before I disconnected it from the computer. The Storm then recognized my media card. My priceless dog-barking and donkey-braying ringtones, like Lazarus, had returned from the dead.

My suspicion is that nothing was ever really wrong with the media card. Rather, I probably had disconnected my Storm from the computer without using Safely Remove Hardware, perhaps after I had added files to the SD card. This may have set an error bit that triggered the error message.

So the moral of the story, as I’ll remember each time I hear the dog barking or the donkey braying, is to use Safely Remove Hardware before I disconnect flash memory. But if you forget, try this solution before you reformat.

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10 Responses to “When Media Cards go bad”

  • Thanks – you saved my life!

    Successfully brought back files for blackberry pearl 19Sep2009.


  • OMG…. I was trying to copy files from my Blackberry Storm memory card to my daughter’s Samsung Rogue. Bad idea. Didn’t even cross my mind that they wouldn’t be compatible. Anyway, I got the same error. I was freaking as I have a lot of songs on this memory card. I did exactly what you said and it worked. Of course, it took more than one try. I was fixing errors on the wrong drive at 1st and of course it wasn’t working. When I figured out which drive it was – then it worked the 1st time. Making sure to enable mass storage mode is important too. I can’t thank you enough!!! I thought I would have to reformat the memory card and lose everything.

  • Jon and Angie, glad the post helped!

    Angie, re the wrong drive issue, your computer will recognize 2 drives on the BB, the BB’s main storage, and the SD card. Usually the SD card is the second drive letter, but better to verify in Windows Explorer.

  • Thanks Genghis Khent.

    I can’t remember how I figured it out, but it all made sense when I did. Thanks again for your help!

  • a dude thank you so much i almost formatted my card so many songs i wouldve had to get back

  • Reinhardt Kenneth

    hey thanks a lot I also got this problem. I also use SD card and a blackberry storm 🙂

  • Hi!
    I have tried to do this procedure, but I have one problem. Whenever I go to My Computer, I can’t see the memory card on the page. I have enabled and disabled all of the memory options on the phone itself, but nothing seems to work. Can anyone help me?

  • I have had the Samsung Rogue since January 7th, it worked good until about 2 months ago. my phone doesn’t receive texts messages till about 20-30 minutes after the other person sent them. most of the occasion i will get multiple messages at once, when i do get them. whenever i send a picture message occasionally it will send just fine and other occasions it might take a few minutes, hours, or a day to get to the other person. i have heard of others having troubles with their phone randomly turning off, mine does that too. my first samsung rogue got so awful i had to get a replacement, that was nearly 2 weeks ago. I am still having the same problems with my new one! I am so disappointed, i just need to get a new type of phone. i payed retail for the rogue and am so mad that it switched out to be a crappy phone :/ just my rant…

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