After my grading of Dynamism’s handling of the delay of my Viliv X70 and S5 orders, and my last update, I learned that my X70’s shipment would be further delayed from today to next week. But thanks to Dynamism’s customer service, the unit is shipping today and should arrive tomorrow . Here’s what happened.
A few days after I initially ordered the X70, Dynamism offered a $20 update to Windows 7 when it’s available. The upgrade offer assured me I would keep my place in line. The only downside, other than the additional $20, was, for Microsoft licensing reasons, this upgrade changed my OS from XP to Vista. No problema, I thought. Comes Windows 7, I’d drop Vista like a bad habit.
Well, Vista bit me in the – nevermind – again. My X70’s shipment was delayed because it was … Vista. So I spoke to Dynamism and pointed out I would not have upgraded absent their assurance it would not affect my shipment. To Dynamism’s credit, it did the right thing, and agreed to send me an XP unit today, when my shipment would have been but for the “upgrade.”
So kudos to Dynamism. It’s actions like this that create and continue customer loyalty.