Choosing my new Nehalem processor workstation walked you through the agonizing process by which I finally ordered the Lenovo ThinkStation S20 on Black Friday. Delivery was estimated for 3 weeks, about December 18. Longer than I’d like, but I could live with that.
One week later, I logged on to Lenovo’s Order Status page to see when I could expect the S20. The website said March 2010. Aaarrrggghhh.
After I picked myself off the floor, I called Lenovo customer support. I spoke to a nice lady from India (she confirmed her location) who told me I could check the website for the delivery date. Aaarrrggghhh. After I explained a few times that the website must be in error, she put me on hold, and then came back to tell me delivery would be in about 2 weeks, December 18. After I thanked her, she read from her script that I could check on delivery status 24/7 by logging on to Lenovo’s Order Status page. Aaarrrggghhh.
The next evening I received an email from Lenovo that my order had shipped and the next morning there would be a Track Shipment link on the Order Status page. Cool! So this morning I logged on, clicked the Track Shipment link, and a window displayed: “Sorry. There is no tracking information available for this order.” Aaarrrggghhh.
By this point you should see a common theme: Aaarrrggghhh. I hope it applies only to Lenovo’s pre-delivery customer support, and isn’t a harbinger of the quality of their device support, or the S20 itself.
Assuming the S20 isn’t coming via the proverbial slow boat from China (where Lenovo is located), I should get my device some time this coming week. You’ll be hearing more from me then!