HP Slate 500 Tablet PC Delayed … but how long? That’s not only an article title. It’s also a question, caused by puzzlement. HP’s email cites a delay of 10 to 15 business days (2 to 3 weeks). But HP’s order status page, linked in HP’s email, shows a ship date of November 14, only a 2 day delay delay from the original ship date of November 12.
HP’s email, in addition to the order status page link, also gave a phone number, 800-888-0292 (option 3), to obtain further information. The good news was I was only on hold for about 5 minutes, and when I got through I spoke to a seemingly knowledgeable rep.
Now for the bad news. The rep told me the new ship date would be 4 weeks from the order date, which in my case was October 25.
I asked the rep why the order status page had different information. She said that the order status page was not updated that often and calling as I had done would be the way to obtain the most up to date information.
Comments in a SlashGear article offer an interesting conspiracy theory. HP is marketing the Slate 500 as an enterprise device. Perhaps HP received a large order from a business customer, and is moving that order ahead of individual orders like mine.
I did ask the rep about this possibility. I received the answer I expected: “I have no information on that.”
Well, conspiracy or not, it looks like I won’t be receiving the Slate 500 until around Turkey Day. Unless there are further delays. The rep did cheerfully promise I would be notified if (when?) there are further delays.